This Agreement is entered into between Fable & Fleur LLC (“Fable & Fleur,” “we,” “our”) and the client (“you,” “your”) for the provision of holiday decorating services. By booking our services, you agree to the following terms:

1. Ownership of Décor

All ornaments, garlands, wreaths, trees, and other décor items provided by Fable & Fleur remain the property of Fable & Fleur LLC.

2. Responsibility for Loss or Damage

You are responsible for ensuring the safety of our décor while it is installed in your home, business, or event space. If any items are lost, stolen, or damaged beyond normal wear, you agree to pay the market value listed on our website for replacement. Normal wear and tear (e.g., light scuffing, minor glitter loss) is not charged.

3. Service & Payment

🎄 Payment for decorating services is due as outlined at booking.
🎄 Cancellations made 7 or more days before your scheduled service are fully refundable.
🎄 Cancellations made less than 7 days before your service are subject to a 50% cancellation fee.
🎄 Completed services are non-refundable.

4. Liability Disclaimer

Fable & Fleur takes care when installing décor; however, we are not responsible for: Damage caused by pre-existing conditions in your space (e.g., fragile furniture, unstable fixtures). Injuries, accidents, or issues arising from your handling of décor after installation.

5. Termination of Services

Fable & Fleur reserves the right to remove décor or terminate services if terms are violated, including non-payment or misuse of items.

6. Governing Law

This Agreement shall be governed by the laws of the State of Washington.

By booking our decorating services, you acknowledge that you have read and agree to the terms above.

Decorating Services

• Cancellations: If you cancel 7 days or more before your scheduled decorating date, you’ll receive a full refund.

• Late Cancellations: Cancellations made less than 7 days before your scheduled service are eligible for a 50% refund.

• Completed Services: Once a decorating service has been provided, it is non-refundable.

Physical products - this applies to things like live wreaths, garlands, and live potted plants that you have purchased.

• 48 hour cancelation policy - Because of the custom nature of our inventory, a full refund will only be given if the cancelation is made within 48 hours of purchase. After that time, the creation of your item has already begun.

• If it has been more than 48 hours since the order was placed but the item has not been delivered yet. - In this case, a 50% refund will be given.

• For products that have already been delivered - There will be no refunds.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us at info.fableandfleur@gmail.com within 48 hours of delivery. We will replace the item or issue a full refund at no cost to you.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment information.

• Service Information: Details about your decorating service booking, preferences, or custom design requests.

• Device Information: IP address, browser type, operating system, and site usage data.

• Marketing Information: Email subscription status, interactions with our emails, and activity on social media or ads.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders for products and decorating services.

• Communicate with you about your orders, services, or inquiries.

• Provide marketing updates, promotions, and personalized recommendations (you may opt out at any time).

• Improve our website, products, and services.

• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We share your information only with trusted third parties necessary to run our business:

• Shopify (website and e-commerce platform).

• Payment processors (such as Shopify Payments, PayPal, or your credit card provider).

• Shipping carriers (such as UPS, USPS, FedEx) to deliver your orders.

• Marketing tools (such as Klaviyo, Google Analytics, Meta/Facebook, and Pinterest) for email campaigns and advertising.

• Service providers assisting with decorating service scheduling and support.

We do not sell or rent your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences.

• Track site traffic and performance.

• Show relevant ads through platforms like Google, Meta, and Pinterest.

You may disable cookies in your browser, but some site features may not function properly.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing emails at any time (unsubscribe link included).

• Limit or object to certain data processing activities.

To exercise these rights, contact us at info.fableandfleur@gmail.com

6. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.